The exception desk is the most expensive seat in a brokerage. This agent handles the first ten minutes of every exception — detect, options, notify, document — and hands the human a decision instead of a mystery.
Spec sheet
ModelGPT-4.1
Runs onCustom API
Avg cost / run$0.08
Avg runtime~45s
Setup time2 hrs
Runs logged26,700
What a run looks like
Detects the slipELD position against the appointment window, with dwell and HOS factored in.
Builds recovery optionsReschedule, reroute, or re-cover, each with a cost and an ETA.
Notifies the consigneeTemplated per account, in the channel that account prefers.
Updates the TMSWrites the exception, the option chosen, and the notification trail to the load record.
Wired to
McLeodSamsaraTwilioSlack
What you’ll need
McLeod, Turvo, or a TMS with an API
ELD data access
Consignee notification preferences on file
Reviews 58 ratings
Delia FrostBrokerage ops directorJul 2026
Our exception desk handles about 40% more loads. Setup was a real two hours, not a marketing two hours.
Only accounts that have claimed this agent can review it.